FAQs | The Victoria Art Gallery

All tickets must be booked online in advance. We're experiencing technical difficulties with our phones this afternoon and are currently unable to take calls. For urgent enquiries please email us.

Image: Visitors viewing The Vanity of Small Differences, Grayson Perry Image: Visitors viewing The Vanity of Small Differences, Grayson Perry Show image info

Visitors viewing The Vanity of Small Differences, Grayson Perry

FAQs

Visiting
 

Will you be keeping social distancing measures in place after the 19th July?

The government has announced that from Monday 19th July social distancing requirements and other safety measures in England will be eased. While we are looking forward to life returning to normal, we are also aware of the continuing need to do everything we can to keep visitors and staff safe. For this reason, we have decided to maintain social distancing and other mitigation measures, including asking all visitors to pre-book tickets and wear face masks while indoors, until further notice. You can find out more information on our social distancing and safety measures here

Are you open every day? 

Please visit our opening times page for the most recent information.

Where can I buy tickets?

Please buy your tickets online on the Victoria Art Gallery website.

Why do you need to take everybody’s contact details for Track and Trace?

We encourage all visitors to check-in using the NHS COVID-19 app but we will not be collecting details of those who do not use the app. QR codes are available at the entrance for visitors to scan in using their phones. 

The app can be downloaded here from the Google Play or App Store.

Thank you for helping us to keep you and other visitors safe during your visit.

How often do exhibitions change? 

Temporary exhibitions change every 6-12 weeks.

Can I park nearby?

There is a small amount of metered on-street parking in the area, otherwise the closest car parks are: The Podium or the Sports and Leisure Centre, both 4hr maximum stays. Blue Badge holders may park on a single yellow line in Bridge Street, alongside of the Gallery and very close to our accessible entrance. Find out car park space availability and car park charges on the Council website.

Do you have a bike store?

There is no onsite storage but there are bike stands close by in High Street and Northgate Street.

Is the gallery fully accessible?

Our accessible entrance is on Bridge Street and we have a lift to the upper floor. We have a wheelchair that can be borrowed for the duration of your visit. More details are available on our accessibility page.

How sustainable is the Victoria Art Gallery?

We seek to reduce our carbon footprint in many different ways including using energy-efficient lighting and being committed to recycling. You can read our full list of initiatives on our Sustainability page

Is there anywhere to leave coats and bags?

We are very sorry, but we do not have any cloakroom facilities. We ask visitors to keep all belongings with them when visiting.

Is there a café?

We do not have a café, but we do have a lovely area to relax in our rotunda where a freshly brewed drink can be obtained from a machine, for a small charge. Please note: Due to COVID-19, the drinks machine will not be available.

Are there baby changing facilities? 

Yes, we have baby changing facilities in our accessible toilet.

Can I take photos? 

Photography of our permanent collection is allowed without flash. Due to copyright issues, we rarely allow photography in the temporary exhibitions. Please ask for permission at the Gallery desk.

Can I sketch/draw in the Gallery?

You are very welcome to sketch, but we ask that you only use dry materials.

Is there a shop?

We have a lovely shop on the ground floor selling a range of postcards, greetings cards, books and original gifts.

Collection
 

What is in the Gallery’s collection?

The collection contains oil paintings, prints, watercolours, sculptures, ceramics and glass from the 15th century until the present day. You can see a snapshot of our collection on the Art UK website.

Can I see works that are not on display?

We hold monthly store tours that look behind the scenes. These are free but need to be booked in advance on 01225 477233. Places are limited. To view specific items an appointment will need to be made with the collections department giving two weeks’ notice. Please note: Monthly store tours are not currently taking place.

What is the Gallery collecting policy? 

The Gallery collects paintings, drawings, prints and decorative art. One of our collecting priorities is works relating to the local area. We are always interested in acquiring pieces with links to objects we already have.

Can you value my artworks?

No, we have no expertise in this area. You need to approach an auction house instead.

Can I view the collection online? 

Part of the collection is online; we hope to add to this in future. To find out more about what else we have in the collection please email [email protected] with details of what you’re looking for.

How do I go about using images of items in the collection? 

The Victoria Art Gallery image use is licensed through the Bridgeman Art Library. If you cannot find what you are looking for on the Bridgeman website, please e-mail us at [email protected] and we will do our best to help.

How can I look up a conservator?

Please visit the Conservation Register website, a register of all accredited conservators.

You and your Gallery
 

How can I get involved in the Gallery?

We have an enthusiastic team of Front of House volunteers and are always looking for more. If you are interested in joining us, please visit the job opportunities page. We also have a Friends group that help raise funds and put on events. 

How do I find out about jobs at the gallery? 

As we are a Council run gallery, any vacancies will be advertised on www.bathnes.gov.uk/jobs

How do I go about giving something to the gallery collection?

If you wish to give something to the gallery, please contact the collections department here.

Online Ticketing
 

How does purchasing my ticket online work?

You will be prompted to pay with a credit or debit card. A payment receipt and an Order Confirmation will be emailed to you and your tickets will be attached to the Order Confirmation email. You must either print your tickets and bring them with you or show them on a mobile device.

I am a student outside of the UK, will you accept my student card?

We accept student cards from anywhere in the world, as long as they state that you are a full time student.

I have an Annual Pass, Discovery Card or Exhibition Pass already; do I have to buy a ticket online?

Yes, these tickets must all be booked online in advance.

I am bringing a group of 20 or more – can I buy tickets online?

We are unable to accept groups at the moment.

I have a child under 6 – do I need to buy a ticket online for them?

No, there is no need to book a ticket for children under 6. Tickets for children under 6 will be issued when your tickets are scanned on the day of your visit.

Placing an order, payment and delivery

How do I know that you have received my order?

When you submit your order, the email address you provided will receive two emails. The first email will be a payment receipt from WorldPay, the second will be an Order Confirmation. Your Order Confirmation email will include a breakdown of the tickets and products you have ordered and the total cost.

I haven’t received my email confirmation, what do I do?

Please allow approximately ten minutes for your order confirmation to come through. In addition to this, please make sure you check your spam folder as emails can sometimes be redirected to this folder. If it is not in your spam folder please email us to have your order confirmation sent out again.

I’ve accidently booked multiple tickets online, what do I do?

Please email your request into our Bookings Office. To ensure we are able to resolve the issue as quickly as possible, please include the following details in your email:

- The full name that the order was made under

- The Order Number(s) of your booking(s)

- The Order or number of tickets you would like to be refunded

Please note: In the event of a failed or voided transaction it may take up to two weeks for banks to reconcile the outcome of the transaction. Failure to contact us before your visit date may result in us being unable to refund the additional tickets.

My booking failed halfway through the process and it looks like I’ve been charged – what do I do?

Please email our Bookings Office. To ensure we are able to resolve the issue as quickly as possible, please include the following details in your email:

- The full name that the order was made under

- The Order Number(s) of your booking(s)

Please note: In the event of a failed or voided transaction it may take up to two weeks for banks to reconcile the outcome of the transaction.

What forms of payment do you accept online?

We accept payment by Visa, MasterCard, Maestro and American Express.

When will I receive my tickets?

We do not post tickets to you but you will receive an Order Confirmation by email within 5 minutes of your transaction being completed. Your tickets will be attached to your Order Confirmation. Please either print your tickets or have them on a mobile device ready to present them at the entrance desk.

Allocated Entry Time

What is an Allocated Entry Time?

When booking your tickets online you will be given the opportunity to select a date and time for arrival at the Victoria Art Gallery (also known as ‘Allocated Entry Time’). Times are subject to availability. Your allocated entry time will be shown on your confirmation email. It is your responsibility to arrive within your allocated entry time.

What if I miss my Allocated Entry Time?

For safety reasons while we are operating a physically distanced visit, we will be unable to admit anyone who is late for their slot. If there are later time slots available on the date of your visit, you can rebook your tickets by calling 01225 477785.

Can I change my Allocated Entry Time or Date of Visit?

We’ve implemented a very flexible rebooking policy. Should you feel unwell/are displaying COVID-symptoms, please email us in advance of your visit to rebook. We will be waiving rebooking fees at this time. Please note that all date changes are subject to availability and must be made before the date of your visit.

Refunds

What is your refund policy?

We’ve implemented a very flexible rebooking policy. Should you feel unwell/are displaying COVID-symptoms, please email us in advance of your visit to rebook. We will be waiving rebooking fees at this time

 

 

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