COVID-19 | The Victoria Art Gallery

Subject to Government guidance, Victoria Art Gallery will reopen on Tuesday 18 May 2021. 

Image: Exterior of the Gallery Image: Exterior of the Gallery Show image info

Exterior of the Gallery

COVID-19

Your safety is our first concern, which is why when you visit the Victoria Art Gallery you may notice some changes during your visit.

  • Pre-booking and timeslots: In order to visit the Victoria Art Gallery you must pre-book your tickets and 15-minute entry timeslots; you will not be able to visit the permanent or temporary exhibitions without a ticket. This includes Annual Pass holders and those who would normally have free access such as Friends of the Victoria Art Gallery and residents. Depending on availability, you can pre-book your ticket on the day if there are still slots available. 
  • One-way routes and social distancing:  We have reduced the number of people we can welcome to the Gallery at any one time and have introduced a new one-way system. Please follow the one-way system and keep your distance from other visitors.
  • Face coverings: Face coverings are required throughout your visit to the Gallery,  unless you have a special exemption. In line with government guidance, children under the age of 11 do not have to wear a face mask.
  • Toilets: Access to our toilets will be available only to visitors who have booked tickets to one of our temporary exhibitions. If you wish to use the toilet during your visit, please speak to a member of our team who will open them for you.
  • Access to the Upper Gallery: We will do our best to ensure that the permanent exhibition in the Upper Gallery remains open to all visitors who have booked tickets; however, please note that this cannot be guaranteed as access to the Upper Gallery depends on the availability of our wonderful volunteers.
  • Additional cleaning: We will be increasing our cleaning regimes in the toilets and throughout the Gallery. While we will be thoroughly sanitising our Audioguide units between uses, we recommend that you bring your own headphones to use. Hand sanitiser will be available at key points around the site.
  • Test and Trace: Please note that the latest government guidance requires all visitors over the age of 16 to provide contact details for Track and Trace. To make sure your arrival is as quick and easy as possible, we are asking all our visitors to check-in using the Track and Trace app on arrival at the Victoria Art Gallery. The app can be downloaded here from the Google Play or App Store. If you or a member of your party are unable to check-in using the app then please speak to our staff at the ticket desk, who will take your contact details. Your information will only be used for Track and Trace, and will be deleted 21 days after your visit. Please see the information from PHE here and government guidance here.

You can help us keep everyone safe and ensure the Gallery remains open for everyone to enjoy by:

  • Being on time for your visit: Please be on time, as for safety reasons we may not be able to admit visitors who are late for their timeslot. If there are later time slots available on the date of your visit, you can rebook your tickets by calling 01225 477785.
  • Keeping your distance from other visitors
  • Staying within your household: Please be aware that in line with current government guidelines, visitors will need to move around the Gallery in groups of six or less.

Frequently Asked Questions

Can I visit as part of a group?

No, not at the moment. In accordance with government advice we will not be able to accept groups at the current time. We will be reviewing this on a regular basis and update you as soon as we can welcome groups safely again.

Please be aware that in line with current government guidelines, visitors will need to move around the Gallery in groups of six or less.

If your group is larger than six but part of the same household support bubble, please email us for further advice. 

I need to cancel my booking or change the date, what should I do?

If you need to cancel your booking or change the date, please email us or call 01225 477785. Our phonelines are open Monday-Friday from 10am-4pm.

Will the shop be open?

The Gallery shop is open and has a one-way route with distance markers.

Will I have to print out my tickets or can I show them on my mobile device?

Visitors will be asked to show their ticket at the door on arrival and will then self-scan their ticket at the reception desk. You can bring your ticket with you on your mobile device or print it at home. 

Do Friends of the Victoria Art Gallery need to book tickets?

Yes, you will need to pre-book your visit online. You will not have to pay for your ticket but you will still have to book a reservation slot to visit.

Do Discovery Card Holders need to book tickets?

Yes, you will need to pre-book your visit online. You will receive free entry to the Victoria Art Gallery as normal, but you will still need to have a booked time slot to visit. If you do not have a Discovery Card but you are a resident of Bath & North East Somerset Council, please bring proof of address and I.D with your pre-booked tickets.

Do Annual Pass Holders need to book tickets?

Yes, you will need to pre-book your visit online. You will not have to pay for your ticket but you will still have to book a reservation slot to visit. If you’re a current Annual Pass holder, we’ll automatically be extending all passes until the end of 2021.

I don’t have access to the internet, how do I book a ticket?

Please call our Group Bookings team on 01225 477785. Our phonelines are open Monday-Friday from 10am-4pm.