Bath Society of Artists FAQs | The Victoria Art Gallery

The Victoria Art Gallery is closed until March 2021. View the Bath Society of Artists Virtual Exhibition online until 3 January 2021.

Bath Society of Artists FAQs

Please find below FAQs for the Bath Society of Artists 2020 Virtual Exhibition.

Customers

How can I buy artwork from the online gallery?

Click on the artwork you like. Check you are happy with the size of the artwork, the dimensions are listed alongside the artwork.

Click add to cart and then either continue shopping to add more pieces, or if you are only buying one piece, click on the cart icon at the top right of the page. Here you can review the items in your basket or if you are happy with your selection click checkout and follow the step by step instructions.

What payment types do you accept?

We accept all major credit and debit cards, Visa, Mastercard and Amex. We are not able to invoice you for the artwork. All payment must be made online through the webstore.

If the artist you are buying from is VAT registered you may request a VAT receipt directly from the artist. Please contact [email protected] to request a copy of the receipt.

Is the payment secure?

Yes, our website is protected by a SSL certificate and our payment provider WorldPay who use state of the art security tools and techniques to ensure that you are protected against online fraud.

My payment is going through to Bath Heritage Tickets. Is this correct?

Yes, we are using our normal ticketing system to sell the artworks which is why you will see Bath Heritage Tickets as the payment name.

I can’t complete the order online can you place it for me?

No, unfortunately our staff are not able to make the purchase on behalf of anyone. If you are struggling to complete the purchase, please check you are using Google Chrome as this browser is the best platform supported by our webstore.

How long will it take for me to receive my artwork?

You should receive your artwork within three weeks from the purchase date. If you haven’t received your artwork after this date, please contact [email protected] and we will contact the artist for you.

Can I get a refund?

You have a 14 day cooling off period from when you have received the artwork. You must notify us on [email protected] of your intention to return the artwork within this period. All shipping costs back to the artist are payable by you the buyer. Artwork must be returned to the artist in a saleable condition for you to receive a refund.

The artwork has arrived but it's damaged. What can I do?

Please contact us on [email protected] and we will inform the artist. All artwork is shipped with insurance so the artist will be compensated. If the damage is minor, we may be able to arrange for the artist to carry out a repair for you. You will also have the option to return the artwork for a full refund.

How do I know that you have received my order?

When you submit your order, the email address you provided will receive two emails. The first email will be a payment receipt from WorldPay, the second will be an order confirmation.

I haven’t received my email confirmation. What do I do?

Please allow approximately ten minutes for your order confirmation to come through. In addition to this, please make sure you check your spam folder as emails can sometimes be redirected to this folder. If it is not in your spam folder please email [email protected] to have your order confirmation sent out again.

Artists

How do I know If I have sold an artwork?

You will receive an email from [email protected] which will notify you of the sale of your artwork. This email will include the customers details for you to arrange shipping. You must arrange shipping within 14 days of this notification.

I have posted my item but I haven’t heard from my buyer to say they have received it?

As long as you have your shipping information as evidence it has been posted and signed for, don’t worry. Victoria Art Gallery or Bath Society of Artists will deal with any other queries from the buyer, including refund requests.

How do I deliver work framed behind glass, or otherwise fragile work, to the buyer?

Artists who have sold fragile or glazed artwork should use a specialist art delivery company when sending their work, in order to ensure its safe delivery. Art delivery companies can be researched on the internet and they all give quotes by email.

When will I receive payment for my sold artwork?

Reconciliation and payment will be a monthly process at the end of the month after 42 days have passed from the date of sale (to allow enough time for refunds to be processed). 

The buyer lives overseas. Who covers the cost of shipment?

Delivery and dispatch to a UK address are included in the price paid for the artwork. If international shipping is required, the customer must contact [email protected] who will then notify the artist. The artist will provide a quote to the customer and then invoice the customer directly for the shipping amount. The artwork sale must still be processed through the Victoria Art Gallery website.

The payment for postage must have cleared into the artist’s bank account before they will arrange to ship. International customers will be responsible for any taxes or duties payable on import of their artwork.

I have another buyer for the artwork. What do I do?

The artwork you have committed to putting into the BSA open exhibition should not be for sale anywhere else unless you have duplicates. If you have duplicates, please remember to keep one aside for sale through the BSA open exhibition. 

Are there any prizes for artists in this year’s open exhibition?

The following prizes have been awarded to the following artists:

  • Bath Society of Artists Prize of £1500 awarded to Constance Regardsoe
  • Bath Society of Artists runner up prize of £750 awarded to Haidee-Jo Summers
  • Bath Society of Artists Prize for a 3D work of £250 awarded to Olivia Clifton-Bligh
  • Bath Society of Artists Young Artist Prize of £250 awarded to Constance Regardsoe
  • Bath Society of Artists Painting Prize of £250 awarded to Helen Davison
  • Bath Society of Artists Drawing Prize of £250 awarded to Beertje Vonk
  • Bath Society of Artists Print Prize of £250 awarded to Victoria Garland
  • Meltone Gallery Framing Prize of £100 Gift Voucher awarded to Leo Davey
  • Pegasus Art Prize of £100 Gift Voucher awarded to Christopher Hibbard
  • Minerva Art Supplies Prize of £50 Gift Voucher awarded to Philippa MacArthur
  • St Cuthbert's Mill Watercolour Prize of 25 sheets of watercolour paper awarded to Martha Zmpounou

Will I be given a receipt for the sale of the work?

You won’t get a physical receipt, however you will have your confirmation of sale which will be emailed to you by [email protected].